Surface Network Adapter Not Working
If your Windows 10 desktop or laptop suddenly lost the network connectivity and showing limited connectivity, then this how-to guide will be useful. In this case, the Wi-Fi or Wired network can go offline and could not connect to the network. It will impact the Internet and other network activities on your computer. These below steps show how to fix Windows 10 limited connectivity issue on the wireless or wired network.
If it shows as limited connectivity, mostly the network adapter would not have got an IP from the DHCP. If only one particular PC is facing this issue on your network/home, then apparently nothing wrong with the network setup or DHCP server, it is a problem on your Windows 10 laptop or desktop. When I recently faced this similar issue randomly on a Windows 10 and another Windows 8.1 laptop, the following steps helped me to solve the problem.
This problem is not specifically for the Wireless network adapter; it can happen to your LAN wired network adapter too. It’s an issue with the IP stack (IPv4 or IPv6 – based on which protocol you are using). There are few solutions available on the internet, but let me start with the possible (which worked for me straight away) solution, then other methods.
If you get “DNS Server Not Found” error on Windows 10/8.1 while connected through the wireless adapter, you must check this guide to fix it. Updating or re-installing the WiFi adapter driver will solve it most of the time. But this limited connectivity issue in Windows 10/8.1 could be due to the IP address issue. The network adapter will not get an IP address; hence it will be getting APIPA address range, something like 169.245.x.x, that means you are in trouble.
Marvell Avastar 350N Wireless Network Controller Bluetooth Device (Personal Area Network) Bluetooth Device (RFCOMM Protocol TDI) These wireless network adapters frequently disappear from the device surface. Order: Surface Pro 6 Surface. How to get back online after a Windows 10 update breaks your internet access. It could be the case that a recent update for your network adapter doesn't work.
The Solution for Windows 10 Limited Connectivity – Wi-Fi and Cable Network
As described earlier, this is due to IP address/IP stack problem which can be resolved by resetting the TCP/IP stack to its default value. TCP/IP is a protocol used in most of the computers (including Mac, Linux, and Windows) and other network devices to make communication in LAN or WAN.
Use NetShell utility (netsh.exe) command to perform the task.
1)Open the command prompt as Administrator.Search ‘cmd’and right click on cmd then select ‘Run as administrator’ as below.
2) Type following commands –
netsh winsock reset catalog (Reset WINSOCK entries to installation defaults)
netsh int ipv4 reset reset.log (Reset IPv4 TCP/IP stack to installation defaults)
Source
3) Reboot the computer.
The Problem:
One of the above reset commands removes all persistent static route entries from your Windows 10 computer. I faced this issue and had to add those static routes again by ‘route add’ command.
This will mostly solve the problem of limited connectivity issue on Windows 10 or 8.1.
4) If you are still facing the problem and your Windows 10 or 8.1 can’t connect to the internet and other local network resources, continue below steps.
The following few more netsh commands may fix the problem. Make sure you are entering below commands in command prompt which was opened as Administrator.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
I’m sure one of the above commands may fix the issue or at least make your Windows 10 network faster.
5) If your wired network is fine, but you are having trouble in the wireless network only, then you can change the power options and wake up the WiFi Adapter.
Right-click on the WiFi adapter and select Properties.
Click on ‘Configure’.
On the ‘Power Management’ tab, uncheck the below option.
This will prevent Windows 10 to turn off the WiFi adapter when it goes to sleep or hibernation mode. Because when the laptop resumes from sleep, the WiFi adapter may not wake up and work properly. So, avoiding this feature may help in having proper wireless network connectivity in Windows 10.
6)A discussion here mentioned that having a 3rd party antivirus and personal firewall software such as BitDefender also can disturb the network connectivity in Windows 10/8.1. So, if none of the above solutions work for you and you have a dedicated Antivirus software with firewall enabled, you can uninstall it or find a way to allow Internet connectivity and IP requests in the firewall settings. It might help.
I hope one of the above methods will solve the windows 10 limited connectivity or not getting IP address issue on Windows 10 and Windows 8.1. Quest software toad download. Also, keep updating the Windows OS and drivers (especially LAN and WiFi network adapters) from Windows update. They will fix the issue permanently.
Don’t worry, we know: You really, really need your Surface 3 to work properly again – especially if you have an upcoming presentation, project, or deadline. That’s why we’ve collected all the common and frustrating Surface 3 problems, and provided you with the solutions to get your Microsoft tablet working again. From corrupted files and lost sound to connection issues and slow apps, we’ve got your answers. Check out the list and see what problem sounds most like yours.
Please note: These solutions are for the Surface 3, not the Surface Pro 3.
Surface hardware issues
Surface won’t charge
First, check all your physical connections and accessories to make sure the problem isn’t something easy to fix. Disconnect all your peripherals and unplug the power cord to see if that helps. Take a close look at your charging port and charging cable to look for any signs of damage. If it looks like there’s a problem, it’s time to call up a computer specialist for a quick repair. If there is no sign of damage, wait for a few minutes, then plug in your charging cable and only your charging cable, using an electrical outlet that you know is channeling electricity. It is important to leave your USB ports empty when trying this.
If you notice that your battery just isn’t charging properly and want to prevent battery problems from happening in the future, you can change your settings. Search for “Device Manager” on Windows and select the program when it is found. You will see a Batteries category that you can select: Doing so will bring up options including Microsoft ACPI-Compliant Control Method Battery. Don’t let all the words worry you – select this option, and go to the Driver Here select Uninstall and okay the procedure. Then to the Start Menu and select Restart. This will automatically reinstall the battery driver for you, and will clear up any problems with your battery software in one go.
If problems continue, your battery is likely to need repair or replacement.
Surface’s touchscreen isn’t responding
Start by looking for physical problems with your Surface screen. Look for any hard-to-notice cracks or any sign of damage or displacement. This is a sign that you need screen repair. If there’s no damage, then get a clean, soft cloth and clean the screen. Sometimes a layer of grime or grease will prevent the touchscreen from working correctly, and it’s best to rule out the obvious causes first.
If software is the problem, you may be able to fix it by restarting your Surface. You can quickly restart by visit the Start Menu, selecting Power, and choosing Restart.
Windows allows you to adjust touchscreen calibration as well – if calibration has suddenly gone wonky, this could be causing your problems. Press the Windows Logo key and enter calibrate mode with the arrow keys – select “Calibrate the screen for pen or touch.” Using the arrow keys and the tab key, select Reset to restore to factory settings or Yes to re-calibrate. Try both if possible to see if they can solve your problem.
Surface’s screen is too dim
This can happen if the backlight to your Surface 3 stops working, in which case you will barely be able to see the screen at all. First, you need to find out if this is a software problem or a hardware problem. Begin by swiping back from the right edge of the Surface to bring up the option for Settings. Choose Screen, which will bring up a window that includes a Brightness setting with a slider. Make sure that this slider is not turned all the way down, and see if it changes the visibility of your screen.
If the slider does not work, the problem is likely related to hardware issues. You should get in touch with Microsoft’s tech support, or take your Surface into a Microsoft Store.
Surface isn’t producing sound
If you are using an accessory, begin by checking the ports for speakers or your microphone. Make sure the ports are firmly in place, undamaged, and not blocked by any debris. If you can get sound from your Surface 3 speakers but not from an accessory, this is a good sign the problem is either with the port, or with the accessory itself. You should try switching speakers or mics to see if this helps as well.
Check your volume! Sometimes your volume can get turned down or muted without you realizing it. Use the volume button to see if you can turn up the sound. If your keyboard has a mute key, press it to see if you can unmute the sound. On the Surface, you can go to the desktop taskbar and select the Speakers icon to adjust the volume inside Windows and check to see if anything has been muted.
If you have any audio apps open, close them, re-attach your speaker accessories, and try the app again.
Sometimes your sound drivers need an update to function correctly. Check for the latest updates by going to the Start Menu and selecting Settings. From there, choose Updates & Security, and choose Windows Update. This will give you the option to check for any new updates. You can either select specific updates to apply, or apply all prepared updates at once. Applying all updates is advised, especially if you aren’t sure what’s causing the problem.
Unfortunately, it’s sometimes a Surface update that can cause sound problems due to driver issues. If you downloaded an update and it killed your sound, then visit this webpage to download your sound driver again. This should restore functionality.
Surface can’t connect to Wi-Fi
If you can’t pick up any Wi-Fi at all, the problem may be your settings. Start by going to the Start Menu, heading over to Settings, choosing Network & Internet, and then selecting Wi-Fi. Make sure that your wireless Internet is turned on. Double check to make sure that you aren’t in Airplane mode. Make sure you have Wi-Fi service in your area currently.
If the basics are all accounted for, try a restart to see if this improves matters. You can quickly restart by visit the Start Menu, selecting Power, and choosing Restart.
Is your Wi-Fi still not working no matter what? It’s time to run the Windows Network Troubleshooter. Yes, there’s even a troubleshooter for your Wi-Fi, and this time you don’t even have to download anything from the Internet. Head over to your Search Box and search for “network troubleshooter.” Open the troubleshooter and choose the option to “Identify and repair network problems.” Follow any additional prompts to fix issues.
You can also try to disable Wi-Fi for a bit to see if it resets. Go to Device Manager, choose Network adapters, and look for an option that reads “Marvell AVASTAR Network Controller.” Select this, go to the Driver tab, and select Disable. After disabling, select Enable to turn the driver back on and see if this helps.
Surface won’t connect to external display
If you don’t see any video output from your Surface, then double check your input settings on the second screen. Make sure the proper ports are set to be recognized (i.e., VGA, HDMI, DVI, etc.).
Right-click on the desktop, open Display Settings. Make sure that two displays appear. Under the Multiple Displays drop-down menu, make sure that video is not set to display only on the Surface 3’s main display.
Are you using a video adapter? If so, unplug it, wait for a few seconds, and plug it back in. Sometimes the simple solutions work the best.
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Corrupted files on Surface
This is scary, but fortunately Microsoft has a backup plan to help you out. Start by using the search box to look for “restore your files.” This should bring up an option to “Restore your files with File History.” File History is a Time Machine-ish tool on Surface that automatically backs up your files in a variety of programs.
It will open a new search box for you: Type in the file name that you are looking for, being as accurate as possible. Browse through the returned results, select the file, and choose Restore. You can choose where to restore the file if you want it in a new location. Please note – you need to have File History set up with a drive assigned to the backups for this to work.
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